US supports VN to improve business satisfaction through NSW system
09:45 | 24/06/2020

VGP – The United States Agency for International Development (USAID) through its Trade Facilitation Program joined hands with the Vietnamese side to conduct a survey to measure the level of satisfaction amongst businesses in doing administrative procedures via the National Single Window (NSW) from September 2019-March 2020.

The NSW is a platform for customs clearance

The NSW, a one-stop shop for customs clearance, is expected to simplify import/export administrative procedures in accordance with international practices and standards.

As reported by the Ministry of Finance, as of January 31, 2020, a total of 188 administrative procedures of 13 ministries and branches were connected to the NSW, with around 2.8 million records of more than 35,000 enterprises, an increase of 15 procedures compared to 2018.

The survey analysis and recommendations are expected to foster the substantive reforms of all government ministries which currently process administrative procedures through the NSW by reducing costs, shortening processing times, and improving overall efficiency.

The USAID, in collaboration with the Viet Nam Chamber of Commerce and Industry (VCCI) and General Department of Viet Nam Customs (GDVC), launched a report on this survey titled “Business Satisfaction and Time Needed to Carry Out Administrative Procedures through the National Single Window.”

USAID/Viet Nam Deputy Mission Director Craig Hart, Deputy Minister of Finance Vu Thi Mai, VCCI Chairman Vu Tien Loc, and over 100 representatives from the private sector and various government agencies participated in the event, which featured a discussion on the key findings of the report and a panel of eminent business persons to discuss the role of the NSW system and current trade-related reforms in Viet Nam.

For the past two years, the USAID Trade Facilitation Program has worked with GDVC, VCCI, and other partners on various activities to reduce the time and cost to trade in Viet Nam.

With over US$77.6 billion in bilateral trade between the US and Viet Nam in 2019, USAID will continue to actively support the GVN and private sector to undertake.

By Thuy Dung

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